KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
356 results found
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Ability to modify the category of tickets in bulk
Similar to bulk update of status or owner on the ticket summary screen. I recognize that you would need to code for n levels of hierarchy depending on the number of subcategories that are configured.
117 votescompleted ·
AdminKent Feid
(Director of Product Management | Data Protection & KACE Unified Endpoint Management, Quest KACE)
responded
This feature has been added to the SMA and is now available in all supported releases.
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Asset Permissions
Updated Asset Permission to where buttons at buttom of asset can be added or removed based on job requirements, etc.
For example: If employee only make updates to assigned assets but does not have rights to delete make permissions to remove Delete Button in assigned role or make it grayed out.
117 votesSince 10.0, there is a new setting per asset type that allows restriction of deletion of assets to only admin users.
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Allow HTML markup in custom rule email results
Please allow html markup in "Email each recipient in query results"
It's nice that we can use it in the other emails but not having it here doesn't allow a uniform look (brand)
117 votesCompleted in SMA 9.1
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Get rid of 'All Devices' in Patch Management
Get rid of the check box (or GREATLY restrict access or Allow it to be disabled) for 'All Devices' in Patch Management. This box is extremely dangerous and can be devastating to companies. If you really need to patch to all devices at once then build a LABEL so that you are fully aware of what you really intend to do. We have had several people select that box when rolling patches to a handful of servers (thinking 'yeah, I want to patch all my systems in this patch schedule'), rebooting ALL systems in the middle of the day.
115 votesAddition of option to disable “All Devices” checkbox in Patching was completed in v7.0.
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Allow to test smart label on edit, and to add more criteria fields from the GUI. (as opp. to mySQL)
When creating smart labels, you can only preview the smart label when creating it. After it's been created, modification is only possible by modifying the actual SQL query. (hardly user friendly).
Also, in addition to editing a smart label, allowing additional criteria fields to be added within the GUI would help, otherwise, the user would really know how to write either MySQL RegEx or MySql queries (both of which aren't that easy for the casual user)
112 votes -
Free SSL certificates from Let's Encrypt
Add the ability to get a free SSL certificates from Let's Encrypt (www.letsencrypt.org) and have it auto-renew with their client.
You are able to use their certificates without the client but they expire after 90 days making them hard to manage in the long term.
108 votesThis feature was added in v13.0. Review release notes and downloads here:
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Service Desk - Parent Child tickets Accross Queues
Allow Parent/Child Tickets to be created and managed accross multiple service desk queues without workflows. Example: When you click Save & Create Child have the ability to create the child ticket in a diffrent queue. From a problem or incident ticket to a Request ticket
107 votes -
Service Desk - Add Quick Resolution Tickets
Allow Service Desk staff to create quick resolution tickets. Choose Action -> Quick Resolution Ticket (This is above and beyond the typical Add New Ticket)
This would be a quick customized form for tickets that wouldn't normally be tracked (ie. Username/Password resolutions on the phone.) Some of these support calls take too long to create a new ticket, save and then re-enter the ticket to add a resolution to close.107 votes -
Live status screen of patching and software deployment jobs.
It would be very helpful to have a status screen for running patching and software deployment jobs, as there is for scripting jobs in the 'Run now status' tab. As it is now, for example, you need to click on the patching job just executed, scroll down to the bottom, click on 'show all' scrooll down again and then refresh the screen to get any status. That isn't terribly efficient.
Both LANDesk and Shavlik already have this functionality, particularly Shavlik, where you can drill down and very detailed information on the status of each patch or computer, during the deployment.…
106 votesIn 6.3, there is a new screen that will provide you with an overview of your patching jobs. You will be able to see the number of devices as they move through different states (pending, downloading, executing, rebooting, paused, succeeded, Failed, Offline)
For Managed Installs, that is a bit more difficult in that our implementation acts a “desired state”. So, the MI will kick off only when the end point is missing the desired software and will send the package multiple times to the device if the software has been manually uninstalled. That said, look for a unified view of all payload and status sometime in the future.
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Allow users to download on any computer regardless of assignment (v7.0.121306)
In versions 6.4 and older users were able to download software from the User Portal on any computer. In version 7.0 KACE now only allows users to download software to computers that are assigned to them.
This is extremely inconvenient for shared computers. In conference rooms, users aren't able to download software for trainings until the computer checks-in, which for our environment is 2 hours, and by then the meeting is done. This also affects computers used by multiple users in shifts. If our devs put out a new version of software between shifts, the second shift users aren't able…
103 votesThis issue was confirmed as fixed in version 7.1.
Thank you for bringing this to our attention and your patience in awaiting a response.
We are trying to work through the suggestions, and are starting to reach out to review findings before updating status. You are correct, this should have been changed to complete with the 7.1 release. -
Ability to send attachments (not just links)
Need to have the ability to add attachments via the helpdesk software that emails it to the end user like normal email.
Would be difficult to get end users to log into the portal & would just cause more issues. Sometimes we need to attach instructions or other pertinent info. With previous software we were able to do this, now we cannot & have to send via Outlook which defeats the purpose of helpdesk.
91 votesThis was released with v13.0. Find the latest updates at: https://support.quest.com/kace-systems-management-appliance/download-new-releases
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Add agent support for VMware ESX server
Need to be able to inventory VMware ESX servers. I have an increasing number of ESX servers that are invisible to my hardware inventory.
90 votesYou can view the details for how to use the 5.4 machine inventory API to upload ESXi records at http://www.itninja.com/blog/view/uploading-inventory-data-for-esxi-5-machines.
At this time, the data will be limited to what was retrieved from the device – we will look at enhancing with Dell warranty information in a later release.
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ability for the K1000 to pull warranty information from dell using service tag
When the K1000 sees a piece of dell equipment, it should pull basic information like warranty, purchase date, etc... from Dell's website.
89 votesOur 5.3 release will include Dell warranty integration. Scheduled for release In the next 2 weeks.
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Recognize users by more than one e-mail address
The users in the KBox should be able to be assigned multiple e-mail addresses (aliases) so that if they send a message from an alias address it assigns the correct user to the ticket instead of creating a new user.
87 votescompleted ·AdminKent Feid
(Director of Product Management | Data Protection & KACE Unified Endpoint Management, Quest KACE)
responded
This feature has been introduced to the SMA and is available for immediate use in all currently supported versions.
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Allow templates to be created for frequently used tickets.
We could really use a template for making a ticket for frequently done processes like creating a new user. I would include only the fields needed to create a new user and you set certain fields as mandatory.
84 votescompleted ·AdminKent Feid
(Director of Product Management | Data Protection & KACE Unified Endpoint Management, Quest KACE)
responded
This feature has been introduced to the SMA and is available for immediate use in all currently supported versions.
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Remove -+-+- Please reply above this line to add a comment -+-+- line in email
In KACE 6.3 when i send an email the line:
-+-+- Please reply above this line to add a comment -+-+-
is added automatically to the email, this doesn't look very nice, we would like to be able to delete it, or at least be able modify it into our own language.
75 votesThis request was implemented in the SMA (K1) 7.0 release
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Bitlocker Encryption Status
Since most of the users of Kbox are in Enterprise environments it would be great if we could have the kbox check the bitlocker encryption status. This info could maybe show in the hardware section so we can generate reports onit to make sure our machines are fully encrypted. If that won't work maybe we can have a default Kace script that will check the percentage encrypted and other items.
73 votesAlong with DDP|E and Mac FileValut information, we now Bitlocker details in device inventory as of v6.4.
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Edit "Ticket Notes" Area in Service Desk
I would like the ability to edit or hide the "Ticket Notes" area. This is within Service Desk while creating a new ticket. If you change the labels to fields it does not reflect the change in "Ticket Notes". It will continue to reference a field that is hidden or renamed.
69 votesIn the upcoming 6.3 release, we’ve added a new (optional) field called Summary that will replace the Comment field on the New Ticket form only. This field is meant to allow the user to enter a brief description of their issue. Once the ticket is created, the Comment field will be available just like any other ticket.
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Allow ServiceDesk user imports to update user information from AD
Importing users in ServiceDesk right now, only allows to import the users only once with their info from Active Directory. If the user's extension, department, etc, changes in AD, the scheduled user import will not update that in the ServiceDesk user list. This ends up in having discrepant info on the users.
Have tried to delete the user, and reimport, which does actually import all their update information, but loses the association of the user with the tickets they submitted, that's not even an option ...
68 votescompleted ·AdminKent Feid
(Director of Product Management | Data Protection & KACE Unified Endpoint Management, Quest KACE)
responded
This feature has been introduced to the SMA and is available for immediate use in all currently supported versions.
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Enhanced UI & Feedback Engine for Help Desk
Techs may not care about aesthetics but our users do. The help desk needs a more modern user interface.
Additionally a feedback engine, like this one, for voting on feature requests would be a wonderful addition to the K1000.67 votes
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