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KACE Systems Management Appliance (SMA)

← Customer Feedback for Quest KACE

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How can we improve the SMA?

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356 results found

  1. Retire computers

    Ability to retire a computer and keep all information but not contact it any more or have it count against licenses.

    1,251 votes
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    58 comments  ·  Asset Management  ·  Admin →
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  2. Uninstall software directly from inventory list

    Ability to mark unwanted software titles in the Inventory Software listing and having the following options in the Choose Action dropdown:
    • uninstall from all computers
    • uninstall from selected computers
    It would be significantly easier to get rid of unwanted software instead of creating a new uninstall script for each software title and different versions of it in the worst case.

    943 votes
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    21 comments  ·  Software Compliance  ·  Admin →
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    completed  ·  AdminChris Blake (Admin, Quest KACE) responded

    This was released with v13.0: Simplified Software Uninstallation: You can now quickly either add or remove a Software Catalog item from a Managed Installation using the Software Catalog Detail page.

  3. Retire Users - Helpdesk

    There should be a way to retire users especially when using the helpdesk module/ticketing system.

    Sinces users are tied to helpdesk tickets, deleting users would not be an option since that would affect tickets (blank space for ticket usernames).

    941 votes
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    43 comments  ·  Service Desk  ·  Admin →
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  4. Allow a user to patch on demand

    It would be great if end users could initiate patching. Right now they can OK or Snooze a patching message, but are not notified again until the snooze interval is up. Right now we have that set at 60 minutes. But if a user is heading to a meeting, it would be great to allow them to begin patching when they leave their desk.

    918 votes
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    24 comments  ·  Patch Management  ·  Admin →
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  5. Support Single Sign-On login options

    Would love to be able to have the option to enable pass-through autentication for AD. We currently use AD integration but users need to type their log in details again.

    877 votes
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    85 comments  ·  Single-Sign-On  ·  Admin →
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    completed  ·  Dean Wade responded

    UPDATE
    We successfully integrated in the QAS toolset and will be shipping SSO for Active Directory as part of the 5.5 release this summer.

    We have identified a technology that will allow us to deliver SSO. The Quest acquisition has provided Dell with a new technology called QAS (Quest Authentication Services). The QAS team is in the process of extending their capabilities to work with FreeBSD, the K1000’s operating system. It’s early, but we are encouraged and are hopeful to have a solution implemented sometime this summer.

  6. add a run now option for managed installations

    Currently only scripts have a run now option. Would be great to have one for Managed Installations instead having to run inventory on machines to immediately start the installs.

    864 votes
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    24 comments  ·  Managed Install  ·  Admin →
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  7. Dashboard for Help Desk

    I would like to see a better solution for reporting on the Help Desk side, similar to the data on the summary page; Managed Operating Systems, Tasks in Progress, Distributions, ect.
    I am currently reviewing 3rd party to pull this data an make it live, and would much rather the data be live in the KBOX instead of using flat data such as HTML, excel or another format. With these reports, if I want to run historical data I need to change my SQL, save the excel data or go through several steps on the help desk section, but there…

    828 votes
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    22 comments  ·  Service Desk  ·  Admin →
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  8. Additional end-user options for patch installs

    I would like to be able to give my users the flexibility to schedule installs of patches at a time that suits them ... for example, when the popup appears on the client PC, offer them a range of options such as:
    -- install now
    -- remind me in 1 hour
    -- remind me at 11:00am
    -- install when I next shut down

    757 votes
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    completed  ·  42 comments  ·  Patch Management  ·  Admin →
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  9. HelpDesk - Ability to merge tickets from summary view

    The ability to merge tickets or create quick parent/child relationships from the summary view of the current view would be extremely helpful. It would save a lot of time and be easier to navigate.

    685 votes
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    52 comments  ·  Service Desk  ·  Admin →
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  10. Optimize patch order to reduce reboots

    I find that patching fully from Microsoft Updates may require 4 reboots on an OS like Vista SP2. Patching that OS with Kbox, might require 10 or 15. End-users don't like reboots. Optimizing patch deployment to a system would be greatly welcomed to reduce the restarts a workstation/server needs.

    678 votes
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    21 comments  ·  Patch Management  ·  Admin →
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    completed  ·  Ken Galvin responded

    The new patching introduced in 10.0 minimized the need for this when it is safe to do so.

  11. Allow payloads (scripts, managed installs, file syncs, etc) to deploy in a specific order

    I would like to have scripts deploy in a specific order just like the deploy order for Managed Installs. Also I would like to order managed installs and scripts together so that an install happens before a script runs and vice versa.

    651 votes
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    36 comments  ·  Scripting  ·  Admin →
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  12. Log email tickets as HTML format

    The ticket is re-formatted as plain text when it gets in as a ticket, so HTML design (including pictures) is lost. I would like the formatting to be kept as the original, including leaving pictures in order.

    644 votes
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    43 comments  ·  Service Desk  ·  Admin →
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  13. Better Customization Options in user portal knowledgebase

    I'd like to see a more powerful WYSIWYG editor for the knowledgebase articles, maybe supporting Rich Text Format (RTF) and/or full HTML. I know Markup is already supported, but it's not ideal when you're trying to paste already formatted info into the knowledgebase or creating articles from scratch. There are nice WYSIWYG editors available that could probably be used, versus creating one from scratch.

    Being able to forward the knowledgebase articles via email and retain the formatting would be nice too. Even the Markup formatted articles seem to be stripped when emailing them.

    582 votes
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    35 comments  ·  Service Desk  ·  Admin →
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  14. User Portal- Progress bar on software download/installation

    There should be a progress bar while user downloading / installing the software package from the user portal

    582 votes
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    35 comments  ·  Agent  ·  Admin →
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  15. Support Windows 10 Feature Update installations via KACE patching.

    With the new model of Windows updates, we need to be able to easily push these feature updates such as Anniversary Edition via the KACE in order for it to fully replace the current functionality of a WSUS server.

    524 votes
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    21 comments  ·  Patch Management  ·  Admin →
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    completed  ·  Ken Galvin responded

    Completed in SMA 10.2 which was generally available on May 11, 2020

  16. Better Wake-On-LAN implementation.

    Have the K1000 send the WOL request to an Agent (on a PC that is already awake of course) on the same VLAN as the PC that you want to wake up. I need to be able to send WOL packets through VPN Tunnels and across VLANs. This would be a life saver!

    502 votes
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    completed  ·  33 comments  ·  Wake-on-LAN  ·  Admin →
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  17. CC'ed Users ability to view tickets they are copied on

    It would be great if a CC'ed user be able to review a ticket in his/her ticket queue

    487 votes
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    22 comments  ·  Service Desk  ·  Admin →
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  18. K1000 8.0 themes

    The 8.0 version theme is very bright and hurts the eyes. I think it would be good to allow several themes, especially to allow a company to theme the site to be how they would like it.

    471 votes
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    89 comments  ·  End User Portal  ·  Admin →
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  19. Service Desk - Editing Comments

    Once comments are saved in a ticket/request, they can no longer be edited by users or administartors. Could we create a way for the comments to be edited by ticket owners only after the comment has been saved in a ticket? Could we set this type of field as a Read-Only or Change Permission?

    469 votes
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    36 comments  ·  Service Desk  ·  Admin →
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  20. Detect Out of Office Reply's and Non delivery Reports

    Currently the kbox handles out of office reply's and non delivery reports as normal e-mail.

    this causes the following issues.
    - closed tickets are reopened
    - mail loops are created.

    I think the kbox should inspect the Return-Path: header of an e-mail on arrival.

    If the return-path is empty or like
    Return-Path: < >

    Then it is an auto-reply message..

    if the message can not be attached to an existing ticket, log and drop it... no reply message.

    if the message can be attached to an existing ticket it can be done for debugging reasons.. but it should not trigger…

    463 votes
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    10 comments  ·  Service Desk  ·  Admin →
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