Suggest adding 'Set Category To>' to action items for Service Desk queues.
In the Service Desk under Action Items, I would like to have the ability to 'Set Category To>'. We had an issue come up where I needed the ability to change the category for over a 1000+ tickets, and the only way to manage it at this time is one at a time.
32
votes
JFangman
shared this idea
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Chris Pala
commented
I'd love to see this one implemented! Surprised it doesn't have more votes.