Slack integration for Service Desk (api or RSS)
There are several ways of doing this. See https://api.slack.com/ for more info. An alternative would also be to make user-specific RSS feeds of tickets assigned to them, with http authentication. That way you could integrate the k1000 to a lot of automation services, like IFTTT, Zapier.
leonel cosio commented
how about a slack channel that would create a ticket, just like emailing the box does today
Any progress on this?
Timothy Baldwin commented
This would be very helpful as many companies are using Slack as a communication / productivity tool. Being able to see new tickets based on a category in a specific channel would be very helpful, along with when a ticket is assigned to someone, and when a ticket status has changed.