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Slack integration for Service Desk (api or RSS)

There are several ways of doing this. See https://api.slack.com/ for more info. An alternative would also be to make user-specific RSS feeds of tickets assigned to them, with http authentication. That way you could integrate the k1000 to a lot of automation services, like IFTTT, Zapier.

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Magnus Hustveit shared this idea  ·   ·  Report…  ·  Admin →
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  • leonel cosio commented  ·   ·  Report

    how about a slack channel that would create a ticket, just like emailing the box does today

  • Timothy Baldwin commented  ·   ·  Report

    This would be very helpful as many companies are using Slack as a communication / productivity tool. Being able to see new tickets based on a category in a specific channel would be very helpful, along with when a ticket is assigned to someone, and when a ticket status has changed.

KACE Systems Management Appliance (SMA): Service Desk

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