Helpdesk E-Mail Attachments Need to be Included As An Actual File In E-Mail (Not as link)
This item was addressed in the thread below however the fix was only to include a link to the actual image. We need the attachments to come with the email that way when we are on the road or off our company networks we can still assist with the ticket without needing to VPN in to view the attachment. This feature is included in Spiceworks which was is a free helpdesk solution. We need this feature added ASAP.
Marty Calvert commented
Ticket attachments + screenshots should be attached to the actual comment email.
This would be especially useful when sharing knowledge base articles that include attachments as opposed to HTML text.
This would be extremely helpful not only us on the help desk, but for our users as well. One of the major drawbacks of the KACE system in comparison to other ticketing systems out there.
This would be a great feature. We currently have departments using K1000 that need this.
Juergen Fritz commented
This will be very helpfull! We also have users that have no connection to KACE - only Email is possible. Please include in the configuration a switch to do this.
Other ticket systems allow attachments in email and not url or link. KACE fails at the basics again.