Add custom fields to column visability in service desk
I didn't see this request out there specifically so not sure if it is a duplicate.
I set up several custom fields for my tickets. I want a couple of these fields to show up in my column view so tickets can be sorted by that field.
For example, I created a custom field of "task type". It is a single select field and has "dev, ops, help, genoffice, other" as choices. In my default view, I want to have this field show up so it can be sorted.
15
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Shelly
shared this idea
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Mosaic Forest Management
commented
This is essential to customizing KACE as there are many areas this is required including ability to customize SQL and display results in the portal. As soon as I add a custom field to the select, the portal errors as it cannot display the info.