Automatic help desk layout
Kevin
shared this idea
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Jesse
commented
I agree, this is also a problem for our helpdesk groups too. We have two now, and potentially more down the road. It should be customizable to set which queue shows up as default for them, and in addition they should not be able to see tickets from other queues. I think being able to view tickets from queues they shouldn't be seeing to begin with would be fixed by creating a "limited-admin" role that can only see tickets from Helpdesk Queue A and not Helpdesk Queue B. I believe this has been mentioned in other suggestions by users, but I still wanted to say that I desire this feature.
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Roger
commented
I actually just sent a ticket to Kace Support about the very problem Kevin is describing. I didn't know if this was the way it was supposed to be or a bug. We have two helpdesk groups in our district, and the second group always sees group 1's homepage when they log in. They have to change their view manually every time, which they shouldn't have to do.
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Kevin
commented
The help desk layout should be automatic and customizable. For example, if a user has a label giving them admin to Helpdesk Queue B, they should not see Helpdesk Queue A as their default view. Their default view should be customizable and should be persistent next time they login.