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How can we improve the SMA?

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Display assets assigned to user in end-user portal

If a logs into the service portal, he/she should immediately see the assets assigned to him/her, similar to how the user can already see the tickets he/she has requested.

The basic functionality for this already exists, as the user can filter assets when creating a ticket.

However, we do not allow end-users to create their own tickets. Our operators create tickets on behalf of end-users. In addition, even if we did allow users to create their own tickets, we would still want their assigned assets to appear without having to browse the ticket-creation area.

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Jason shared this idea  ·   ·  Report…  ·  Admin →
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  • Ngosso Londé commented  ·   ·  Report

    We would like to use Kace SMA as a single central IT inventory system. Therefore, users need to see their devices and materials in the user portal. The list of devices and other materials assets will be used as an annex to the equipment loan contract.

  • Anonymous commented  ·   ·  Report

    I'm gonna have to let kace go I guess. Y'all don't support basic tasks like this

  • Sampson commented  ·   ·  Report

    Need this to help prove k1000 in my business case.

KACE Systems Management Appliance (SMA): End User Portal

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