Digitally signed email attachments are not supported for the K1000 Service Desk (189780)
Resolve details described in the following KB article:
Digitally signed email attachments are not supported for the K1000 Service Desk (189780)
Digitally signed email attachments sent to the K1000 Service Desk may not show up correctly in the K1000 Service Desk ticket.
Digitally signed email attachments are not supported at this time. The K1000 only supports plain-text.
Resolution
Andy
shared this idea
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Anonymous
commented
Very Important! MUST HAVE!
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Sven Borngraeber
commented
We are required to send Signed emails. Please fix ASAP! Any kind of status update?
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Anonymous
commented
please add this feature - very useful
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Joel A
commented
We are required to send Signed emails. Please fix ASAP
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Deutsche Glasfaser
commented
This should be a basic feature of the service desk. I request for timely implementation
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Brandon K
commented
For what it's worth.. I contacted support and there is, 1) no workaround and, 2) No ETA (that they can share at least) of this being added back in
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Brandon K
commented
This absolutely needs to be supported, not sure why it was taken out either. We have a lot of customers who send digitally signed emails and cannot keep affording to take extra time to reach back out to them for the body of their ticket!
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Anonymous
commented
This is extremely frustrating as our clients use digital certificates and the tickets come out blank or with no attachment. We have to contact the user outside of the ticketing system so that we can communicate. This is counter productive and defeats the purpose of the service desk.
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Anonymous
commented
This problem is are real hassle every time I want to submit a ticket to my IT departmenat
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Anonymous
commented
This is quite burdensome to have to remove the signature every time we submit a ticket!
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Michael Allenby
commented
Has anyone found a workaround for this yet? We have a lot of users who digitally sign their email and blank tickets are NOT useful!
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Paul Regiec
commented
The service desk should accept digitally signed emails. Our users typically use a digital certificate and automatically sign all emails. when a digitally signed email is sent to the service desk, the email is blank and you do not see any text. This used to work in previous versions... not sure why it was taken out.