Hide "Also show child history" from parent ticket
I would like to be able to hide the option "Also show child history" from a parent ticket? Currently if you create a child ticket, the submitter of the parent ticket can see all of the comments of the child ticket by clicking on "Also show child history" in the parent ticket. Sometimes I do not want the submitter of the parent ticket to see the child tickets comments as it may contain information they do not need to see based on a fix or other comments from the support team. Ideally, what would happen is a user would submit a “work request” to the queue. The ticket owner would look at the request and decide what needs to be done. Instead of filling up the user’s ticket with comments, the owner would create a child ticket, which would contain all the technical details of the fix for “change control” purposes and such. This would help segregate the work request from the actual work being done and logged.
David
shared this idea