We cannot merge two tickets that already been merged. We should be able to merge multiple tickets together.

Error: During this Merge action, one or more tickets produced an error. Merging is only allowed for regular tickets. Previously merged ticket can not be merged again.

Hooray!

8 years better late than never!

Eight years later...

The merge ticket feature released on v9.1 looks exactly like Parent/Child. We would like all the comments and CC list of the merged tickets to appear as a single ticket. Please check out Spiceworks free ticketing system for a perfect example of how this should work.

instead of making them parent and child can we work to make it so they are added as a comment to the parent ticket and then close the 'child' or repeat/reply ticket.

Dear Quest,

Please provide an update on this issue. This is a workflow blocker that prevents us from using the Service Desk in any way, and is a large sore point in my organisation.

We currently have 8 different Helpdesks in the organisation and the possibility of migrating them all to the K1000 would be marvellous but we simply cannot without the ability to merge tickets.

I echo the comments below - lack of ability to merge tickets is a nuisance from a simple administration perspective, and discourages correct completion of tickets when a technician knows they're going to have to comment the same thing 5 times before closing the chain. It also inflates reporting statistics, meaning I have to create convoluted rules to work around it.

4 years without update is pretty poor for such a basic option.

660+ votes and almost 4 years since the last update.

This feature is absolutely critical - it is hard to articulate how unmanageable the ticket system becomes when users keep CCing the service desk address on an email trail that doesn't include the ticket ID.

Surely to goodness the KACE team can acknowledge how important this feature is to a functional service desk?

Yes please

Seriously, I have been waiting for this feature for a LONG time. I have been with KACE for 4 years. I give up. I am moving to a solution that works and doesn't take customer suggestions for granted. There are good features with this solution, but it takes too long to implement basic suggestions like the one mentioned here.

Major competing solutions have this basic feature. Get it done.

Please, Please, Please..........listen to your users! This should be considered standard functionality for a user initiated ticketing system. I used Spiceworks for years before moving to KACE 2 years ago and it did this flawlessly.

This is a critical function and I cannot believe this has not been implemented!

Seriously?! This has been a known issue for over 3 years and still nothing added. Gentlemen when the free software market has more features than the one you are trying to sell - that is an ominous state of affairs for a business.

What's the deal? any update on this?

This is a pretty basic function in a ticket system and has been known since 2014. Hopefully this becomes a higher priority.

This is the biggest annoyance with Kace ticketing. When will this be implemented?

Adding a vote too, but this is something that is still needed regardless of Parent Child. Sometimes, another user is CC'd on a request and they turn around and forward it in too with more info. If merging existed, all data would get consolidated into a single workflow.

Both functions have a place but ticket merging would save redundant actions for such occasions.

Bump... how about it Nick?

Any chance this will be implemented? I am really trying to convince our department to keep using Kace ticketing system.