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Allow custom views to be shared

Allow for custom views for tickets, assets, etc. to be shared by other users. There could be global views, team views, personal views, etc.

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Jo Ellen Macko shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  Ken Galvin responded  · 

Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.

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  • Hans Verbeek commented  ·   ·  Report

    Yes please! Having to create multiple custom views for every agent we have is a pain! Especially since we work with interns that rotate often.

  • Ryan A. Blake commented  ·   ·  Report

    Please do this, especially for the ticket queue! I have to send out instructions currently for each of the views so my other managers and senior staff can see what I'm seeing. It's a pain.

  • Rip commented  ·   ·  Report

    Any step or task that you have to repeat over and over should be fixed and this easily meets that criteria. Sharing custom views for an would remove a huge cognitive load for most organizations who are already struggling to not drop service requests.

  • Craig Donnan commented  ·   ·  Report

    This will help prevent re-creation of the proverbial wheel in an organization. YES please!

  • Mark H commented  ·   ·  Report

    This would be a very good idea if it could be implemented. I have several technicians using the ServiceDesk but they each have a separate view of what tickets they see. So we've missed a few jobs that for some reason fall through the cracks. One is "waiting on response" because they were all using customised views that never took this "view" into account.

    What I would like to do is to create a customised view that covers all new, open, re-opened, awaiting response etc and then set that as the default view for all my technicians.

    But at the moment I can't do that.

  • Michael commented  ·   ·  Report

    This is a basic Feature of most helpdesk systems. The more I use KACE, the less useful it seems compared to other Helpdesk Systems.

    I have to know SQL to get stuff to work? WTF is that?

  • Brian commented  ·   ·  Report

    This would be great so an admin could write queries, verify they are correct, and push the views out to users who need them.

KACE Systems Management Appliance (SMA): Service Desk

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