Allow the "Knowledge Base Article:" Field to be moved or hidden within the Queue to help with navigating the Ticket.
Allow the "Knowledge Base Article:" Field to be moved or hidden within the Queue to help with navigating the Ticket.
Greg K
shared this idea
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Tony Barker
commented
Kace: "Here are all the great ways you can customize your queues. Please spend time getting them how you need and planned out just how you want. Also Kace: "Here is a queue feature we think should be in every queue, for every client, without so much of a thought of the ability for them to show or hide." If they did think about it, then they decided to move forward without giving you the ability to simply hide it. Either way, selfish. Way to waste all the effort your other programmers put in giving us the ability to customize for our need, users and environment.
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Ed
commented
I can't believe there is no current built-in option to remove this.