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How can we improve the SMA?

← KACE Systems Management Appliance (SMA)

Retire Old Categories That No longer Apply

We need a way to either hide or retire old categories that are no longer relevant. We cannot delete the old categories due to historical tickets/reporting. However, there are categories which are relevant to deprecated software, hardware and processes, that no longer should appear in the Category dropdown. We do not want users or Helpdesk technician selecting these categories for new tickets.

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Joshua Albright shared this idea  ·   ·  Report…  ·  Admin →
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  • Anonymous commented  ·   ·  Report

    Amazing this is not present already

KACE Systems Management Appliance (SMA): Service Desk

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