Timezone on ticket same as local time not server time
For companies that use Kace in offices in multiple timezones, having all tickets follow the server timezone is pretty irritating. It would be great if all tickets reflected the time zone of origin.
Randy Smith shared this idea
J Prinz commented
We went to implement SLA's and could not. The customers location is paramount to an SLA or reporting and administration is in error. Any company with multiple time zones cannot use kace SLA;s responsibly.