Service Desk - ticket alerts
Implement some type of alerting system when a ticket owner gets assigned a ticket, in addition to the email notification. For example a separate small window that polls every 5 minutes and flashes an alert if a new ticket is found for you or for your defined custom view.
20
votes
Terri
shared this idea
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Kris Clymans
commented
I like this idea. I hadn't thought of it previously, but it would be helpful for our techs to add multiple notification methods.
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comphelp
commented
Or possibly a way to send a text message or iMsg to the tech's mobile device to alert them that they were assigned a ticket. Much easier for them to track their tickets this way while they're out on calls.