A Best Practice Guide - For K1000
Would be nice to have a best practice guide on implementing the K1000.
I think its important for Kace to have a baseline for customers to work within.
I found it rather difficult in the early stages of our kace implementation the responses i would get from different members of kace. I also think this might get kace support team on the same playing field. I often find i get a different answer every time i ask the same question. When im trying to achieve the one objective.
Had we had this from the start i think it would of saved many hours and $$$$.
If you need to get a good template for documentation have a look at VMWARE.
It be nice to know how to reconcile your purchases vs your installs with one , two clicks. seems like I have to do it manually for each and every purchase I had to import into kace purchases, jjust started using the system and manage all of our lic/software purchases and compliance. Isnt there a faster less labor intensive way to do this.
Mark H commented
Another area that needs improvement! We've been using KACE for over a year. As pointed out in the other comments there is no real standard way of doing things. Each "expert" has their own opinion or method and there is no way of knowing which way is best to start with, or to try out. We spent a lot of time experimenting, and while making mistakes is a good way of learning it seems that every user of KACE has to make mistakes to make progress!!
Some sort of manual / best practice guide would be good.
Also have everything in one place would be advantageous too. A lot of information is out there but it is spread across many different formats/locations etc and its time consuming to find the relevant bit of information.
To me, the KACE documentation is the weakest link. I don't want to go thru youtube, various ppts from Kace Konferences and who knows what else. I simply want only one admin manual.
Also, Kace should provide more templates for all the modules. Sometimes I have a feeling they just want you to use their professional service, which is quite pricey.
Jonatan R. commented
I'm doing the research for academic purposes. Regarding the use of software Kace
This investigation is based on the ISO / IEC 25010/2011, which evaluates the quality of product software.
I count on the participation of all to get the biggest possible number of participation and thus to evaluate the Kace software.
Thank you for your cooperation.
Erik Ordway commented
The documentation seems to be written in a very how to do X with very little thought about why to do X or what reasons you would have to do X. There seems to be very little documented philosophy of the application and how to use it.
We have also received different answers to the same question based on if you get a level 1 or level 3 tech support. It seems that the training for new level 1 support reps are based on new training documents. However, the level 3 support know the old way which for our experience has been the better way.