Skip to content

How can we improve the SMA?

← KACE Systems Management Appliance (SMA)

Stop the flow of a process if a child ticket is rejected

As of now, when a child ticket is rejected within a process and closed, the process will continue. Change it so that when a child is rejected that it will stop the process flow.

70 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Nate Arms shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Jason Swank commented  ·   ·  Report

    I vote yes. Please make this a higher priority story.

  • Kevin Brown commented  ·   ·  Report

    Yes, same issue here, not just for process however. It does not work in closing a ticket with a rejection either.

  • Matt Varnado commented  ·   ·  Report

    This option would be a godsend for development of our Change Management queue, especially. As it stands, if the CM fails, our CM Manager has to manually close all the rest of the tickets opened by the Process.

KACE Systems Management Appliance (SMA): Service Desk

Categories

Feedback and Knowledge Base

(thinking…)