Stop the flow of a process if a child ticket is rejected
As of now, when a child ticket is rejected within a process and closed, the process will continue. Change it so that when a child is rejected that it will stop the process flow.
This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.
Jason Swank commented
I vote yes. Please make this a higher priority story.
Kevin Brown commented
Yes, same issue here, not just for process however. It does not work in closing a ticket with a rejection either.
Matt Varnado commented
This option would be a godsend for development of our Change Management queue, especially. As it stands, if the CM fails, our CM Manager has to manually close all the rest of the tickets opened by the Process.
agreed, stop the process
Stop the process.
Stop the process. Thanks.