Drop down list of categories in the knowledge base
Pretty Simple idea - create a drop down list for the category field in the knowledge base similar to the Type field in the Asset side. This would reduce human error when creating categories, because at the current time, spelling errors can create different categories. It would allow for more structure for the knowledge base that can be defined by a KB admin instead of a user.
Bryan Freed
shared this idea
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Burt B commented
I'd like to see Platform and Importance established with configurable drop down menus too!
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I agree that this would be great. I would like to see this taken one step further and that with the selection of "Category" that a template be used to apply predetermined information that can be edited by the creator/editor.
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SunsDevils
commented
Kace search only searches for the words that are in the KB article. There has to be a feature to add tags to the KB articles, so the users can search for the key terms and get KB articles based on those tags.
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Rob Seamon
commented
Please add
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Frances
commented
Please add
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Jeremy Browning
commented
Please add.
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Loyd Padgett
commented
Please add this feature
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Joel Johnson
commented
Please add
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Johnny Pierre
commented
This addition would be great.
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Renee D.
commented
Anything is better than complete free-form text. I would love to see some improvement in the Knowledgebase area. Or even a kind of "tag" based field. Where when you start to type something and it suggests tags based on ones you have already added. Would like to see this for Category and Platform fields, please. :)
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Vito Asaro
commented
I agree. A drop-down list of categories helps to reduce typographical errors and duplications of categories.
This should also be applied to Importance. I.e., a drop-down select box for the Importance similar to what is used for the Priority of service desk tickets where the user can select from a pre-defined list, e.g., Low, Important, Reference, Critical, etc.