Have values from custom fields be emailed on ticket creation.
It's strange that you can create custom fields for the service desk but you can't have them generated in an email using the "Service Desk Email Customization".
It would be nice if there were more 'symbols' available for the email templates. You are very limited in the criteria you can specify when emails are generated.
Right now all that is available is
$ticketescalationminutes, $ticketpriority, $ticketnumber, $tickettitle, $ticketurl, $tickethistory, $ticketsubmittername, $ticketsubmitteremail, $ticketownername, $ticketowneremail, $changedesc, $subject, $quoted_mail
Ryan Patrick
shared this idea
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Jesse M
commented
Surprised KACE didn't close this years ago.
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Rob
commented
Would help tech's know when new tickets have been created for a specific location, just by looking at the e-mail they received. This would shorten turn around time on important repaires and issues.