Admin custom default views for service desk
With all the included default sorting views in the new Service Desk it is getting quite crowded. It would be real nice to allow an Admin ability to set the default or allow each user to hide ones not used. Ultimately allowing Admin ability to publish a custom set of views would be most helpful. Just a lot of clutter right now.
These are similar: https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/17123722-allow-service-desk-default-views-hide
J. Bautista
shared this idea
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Tanya
commented
We do not use any of the default views, just our custom views, and they are stuck at the bottom. How hard would it be for Kace to allow us to remove their views that are useless for us? I wish they would just fix it rather than making us vote on it.
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Cosmo Denger
commented
Yes, admins should be able to publish a set of custom views for end users. We really only need 3 views to choose from.