Request approval for ticket
We don't have the need for every ticket submitted to our help desk to be approved by someone but certain ones, such as requests for additional network access, should.
I would like to see the ability to redirect a ticket for approval from a specified individual. Or, taking it a step further, create an "Approval Required" field in Queue Customization > Category Values table. If a ticket is submitted with that category value, it is automatically flagged for approval by the submitter's department head before making it to the help desk.
10
votes
Dalton Cook
shared this idea
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Jim Haynie
commented
This could also be used to approve new equipment such as a monitor or a printer.