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How can we improve the SMA?

← KACE Systems Management Appliance (SMA)

"Filter on submitter assigned assets" and "Filter on submitter assigned device" during ticket creation.

Turn this feature OFF: Auto-check the "Filter on submitter assigned assets" and "Filter on submitter assigned device" during ticket creation.

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Jeannine Fox shared this idea  ·   ·  Report…  ·  Admin →
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  • Carl Sundermann commented  ·   ·  Report

    I constantly have people who are saying "the computer I'm putting in this help ticket for is not in the list!" This is happening because they don't know to "uncheck" that box.

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