Display Queue name on Service Desk Email Notifications configuration page
When editing email templates, it would be extremely helpful to have the name of the Queue listed at the top of the page. When making updates to templates in multiple queues, it's easy to forget which one you are in (for example, if you get interrupted). When that happens, you have to cancel your changes to find the queue name and then start all over again.
Nancy Cunningham
shared this idea
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Nancy Cunningham
commented
It looks like this problem has been remedied in many areas of the queue configuration, but not yet in the Service Desk Notifications area. For example, in the attached screenshot, it would be very helpful to have the Queue name added behind "Service Desk Email Notifications", similar to the way it is displayed behind "Queue Customization".
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Nancy Cunningham
commented
This also applies to the Queue Customization page. Basically, after clicking Configuration > Queues > and selecting a queue, you can no longer tell what queue you are working with (unless you can tell by the data listed on that particular page). Each page should have the name of the queue you are working with displayed at the top. Thank you!
