Change Management
Looking for a change management system within the K1000. I've found this article, but it is related to version 6 and does not include the approval system. https://www.quest.com/community/b/en/posts/5-easy-steps-to-change-management-support-with-the-k1000-service-desk
Here's a general description of what we would like to see:
A process by which tickets can be submitted and the person submitting the ticket can decide if the ticket needs an approval or not. Then if there is an approval need let the person submitting the ticket either select or type in the person who needs to be the approver. These tickets need to be retained in the same queue or log for reference purposes as well.
Keith K
shared this idea
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bruce commented
Can't you do an approval required and allow the submitter to choose who they want as the approver today? Tha'ts just a field you enable, right?
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Paul Richardson
commented
Inclusion of ITIL compliant change management process in the service desk.