Allow processes that are contained within a single ticket
Current processes are great for times when there discrete individuals with discrete tasks. I'd like processes (or whole separate feature) that allow process-like stages (approvals, default comments, changed fields, new due dates, etc.) but where all this occurs in a single ticket.
An example use case would be something routine that can't be finished in a single interaction. So maybe the help desk gets the ticket, maybe uses a canned "Hey thanks for your ticket, x will happen now", the process state changes to update owner, due date, auto-filled comments relevant for step B of the process, etc.. Then once the second stage of work happens, the process state changes again, maybe an approval happens. Finally the help desk follows back up and now the ticket is closed.
Jesse M
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