Enter a Help Desk ticket from the Kace Agent App
Within the new feature to turn on the Kace Agent App down in the system tray (allows a user to force an inventory and display agent info) we should also add to that feature to create a help desk ticket. Right click "Create Help Desk Ticket".
Feature reference: Page 5 on Kace System Management Appliance 9.0 Release Notes
Jenni Keister shared this idea
Guido Rubin commented
This is exactly what we should have, it would make things a lot easier for the user and the ServiceDesk
Brady Williams commented
Yes! This, 100%. This would improve the end-user experience ten-fold.