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How can we improve the SMA?

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Enter a Help Desk ticket from the Kace Agent App

Within the new feature to turn on the Kace Agent App down in the system tray (allows a user to force an inventory and display agent info) we should also add to that feature to create a help desk ticket. Right click "Create Help Desk Ticket".
Feature reference: Page 5 on Kace System Management Appliance 9.0 Release Notes

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Jenni Keister shared this idea  ·   ·  Report…  ·  Admin →
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  • Guido Rubin commented  ·   ·  Report

    This is exactly what we should have, it would make things a lot easier for the user and the ServiceDesk

  • Brady Williams commented  ·   ·  Report

    Yes! This, 100%. This would improve the end-user experience ten-fold.

KACE Systems Management Appliance (SMA): Service Desk

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