Daily assigned ticket summary
Add a feature that can be enabled within a ticket queue that will send a summary email to any ticket owner who currently has an open ticket (there may be other scenarios, but this would be the minimum). This should have a scheduling menu to select which days of the week and time to send the email (similar to scheduling a recurring meeting or scheduled task with other systems). The email should have a list of all non-closed tickets and their current status.
Gregg shared this idea