Improved Customization for visibility of Multiple Helpdesk Queues
Right now, we can either view All Queues, or pick a single queue. We have helpdesk queues for standard helpdesk, server change management requests, firewall change management requests, onboarding requests, and more. I don't want to see them all at once, but if I need to monitor 2 or 3 specific queues throughout the day, I don't want to have to switch between them manually, either.
It would be great if I could create a custom view that includes multiple queues of my choice.
14
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