Enhancement of Kace (Automating ticketing Systems)
I wish that the ticketing system of Kace be provided with the option of setting ticketing section to send automated responses to tickets submitted under certain category based on certain hours like after hours or weekends. Then follow up with responses to user that originated the ticket and send replies to IT Technicians. At the end, if the ticket is not closed, it should generate a reminder intermittently as in say every 4hours or so.
Valery Wandah shared this idea