Add a 'Modified By" column option in service desk ticket views
Currently, there is a Modified Column in the ticket views but it only shows the date and time the ticket was modified (whether by the system or a person).
We would like to see a 'Modified By" column that would show the name of the person that modified the ticket. If this was a system generated modification it could say system. If it was the submitter, it could list their name.
This would be extremely helpful when reviewing our queues for updates without having to open our email and open each ticket individually to see who modified it.
Amy Ludwig shared this idea