Disable HTML format
We use KACE in Dark Mode so after 9.1 upgrade all tickets being formatted in HTML has made the text extremely hard to read (black text on black background). There should be an option to format tickets so the text is always white (like before), or to disable HTML all together as we do not need it.
Casey Mills
shared this idea
-
Chris Chan
commented
I would like they have option to disable the HTML format. It had broke many of my custom rule on service desk.
-
Robert Becker
commented
Better choice - when in dark mode, change the color of text so it's readable. This doesn't have to be a manually-settable option, just make it work within Universal UI standards.
https://www.usability.gov/what-and-why/user-interface-design.html -
Dave Byers
commented
I have this same problem. Font color needs to be overridden somehow so it is easier to read when using the dark theme.