Skip to content

How can we improve the SMA?

← KACE Systems Management Appliance (SMA)

Rich text in response templates

Use the same rich text WYSIWYG editor for response templates as is used for the ticket comment field.

For a long time, we used the Knowledge Base as a poor man's response template, and now that we have an actual response template feature, I don't feel any richer.

31 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Jesse M shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Jesse M commented  ·   ·  Report

    @Ken Galvin:
    This looks like it was implemented. Can you close this so I can have my votes back please?

  • Mike Schepers commented  ·   ·  Report

    It would also be ideal to allow you to attach a PDF document to a response template in order to send out documented instruction steps that contain graphics. Users love step-by-step instructions that also contain pictures.

KACE Systems Management Appliance (SMA): Service Desk

Categories

Feedback and Knowledge Base

(thinking…)