Rich text in response templates
Use the same rich text WYSIWYG editor for response templates as is used for the ticket comment field.
For a long time, we used the Knowledge Base as a poor man's response template, and now that we have an actual response template feature, I don't feel any richer.
31
votes

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Jesse M commented
@Ken Galvin:
This looks like it was implemented. Can you close this so I can have my votes back please? -
Mike Schepers commented
It would also be ideal to allow you to attach a PDF document to a response template in order to send out documented instruction steps that contain graphics. Users love step-by-step instructions that also contain pictures.