Improved Service Desk Ticket History
While the ticket history is a great feature to have, we've recently come into a problem where a ticket was deleted and we have no way of knowing who deleted said ticket. It would be a helpful feature if these actions created something in the appliance logs so that we can go through and review them should something like this arise again.
Also of note we've already disabled the feature to prevent ticket deletion, but that disables it for everyone and not selected admins.
Andy shared this idea