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How can we improve the SMA?

← KACE Systems Management Appliance (SMA)

Force Adjustment Hours in Service Desk

For each Workqueue provide an option to force our users/technicians into entering time for each ticket. I've noticed when i create custom reports, fields that report "0" in the "HDWORK.AdjustmentHours" table will not show up in a report. I would like to make sure our reports are as accurate as possible.

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Ray Schott shared this idea  ·   ·  Report…  ·  Admin →
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KACE Systems Management Appliance (SMA): Service Desk

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