Add Queue Owners check boxes to the Escalation and SLA Violation email on events function
It would be awesome if all the Queue Owners were emailed when a ticket breaks SLA or Escalation timer rules.
So if you could add Queue Owners check boxes to the Escalation and SLA Violation email on events function like it has already for New ticket on ... events that would be awesome!
Rob Seamon shared this idea
under review · Ken Galvin responded
Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.