Allow Child tickets to inherit owner across queues
There is a check box for inheriting the owner from the parent ticket for child tickets in workflows if the child ticket is created in the same queue. Unfortunately we use multiple queues in our workflows and the ability to set the Parent Owner as the Owner of child tickets is impossible after upgrading to version 10. There is no checkbox for inheriting this field either, so we have to set the submitter of the parent to the owner we want just to assign the child to the correct owner. Not sure why they took this functionality away with the update, but it has caused a lot of issues with our workflows. Luckily, it seems to only be a problem with new workflows, and ones that someone has changed the owner field on.
Kelsey Shields
shared this idea
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Stephen Crane
commented
On top of all that, we now have to make the parent owner a submitter on all the child ticket queues. This will now add a bunch of non process new ticket options from all queues on the user portal. This has created a lot of confusion. Please fix this.
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Joe Mullen
commented
This is a major problem with our processes now. Please add this feature back!