Inside the ticket, where a user's device is pulled through, it would be very helpful to be able to apply labels to said device from a context menu. This would help in instances where, say, a software install is requested, and the label for said install can be applied by the technician directly from the ticket.

I currently need to click the (i) button, then 'view details', then apply the label to the machine, which takes me off of the ticket. Being able to do this directly on the page would be a great help.