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How can we improve the SMA?

← KACE Systems Management Appliance (SMA)

Report for time to opened status

It would be beneficial to have a canned report for time from new to open status that accounts for business hours to report on SLA based upon ticket type.

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Dustin Nitschke shared this idea  ·   ·  Report…  ·  Admin →
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KACE Systems Management Appliance (SMA): Reporting

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