Skip to content

How can we improve the SMA?

← KACE Systems Management Appliance (SMA)

Helpdesk - 'Next/Previous Ticket' Button

Include a 'Next Ticket' and 'Previous Ticket' button on the individual ticket view.

15 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Colin shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Jon DeMersseman commented  ·   ·  Report

    This is pretty a standard part of many user interfaces. Please implement this in v. 11.

  • Kevin commented  ·   ·  Report

    This would make it a lot easier to search for a ticket with specific comments. Specially when it's not your ticket. I find myself clicking on a ticket, scrolling down, having to go back and scrolling back down to where I was to select another ticket.
    With this feature, we could easily cycle through tickets until we find the right one.

  • Magnus Hustveit commented  ·   ·  Report

    Good idea. Should probably be based on the view from which you accessed the ticket. Alternately default view.

KACE Systems Management Appliance (SMA): Service Desk

Categories

Feedback and Knowledge Base

(thinking…)