Ability to hide and set a default the 'approval required before close' field...
An end user should be able to select an approver without having to consider the 'approval required before close' or 'approval required before open' selection associated with the approver field.
Hello - Is this something that we can obtain assistance with accomplishing, via jkuery, as we too want the ticket 'Approved' without selecting an Open status by the Approver. It should default to 'Open' once Approved (this option should not be selected by the Approver/Executive), then our Programmers would receive the Approved ticket.
Ram Gangupanthulu commented
We are trying to create a workflow for our change management. We want the RFC to be approved before it can be "Open" status. That way we don't get developers to work on something before it is approved.
this can be done with Jkuery although it would be nice to do it in the queue configuration.