Restore the 't' shortcut for searching/opening an individual ticket!
Prior to the SMA 11 upgrade, we could always type a 't' followed by the ticket number into the search box to open a ticket ('t99999'). That functionality disappeared in the last upgrade, and now we have to wait for the search to come back in order to locate and open a ticket. We have over 70000 tickets, so searching can take quite a while.
Nancy Cunningham shared this idea
Jesse M commented
I don't know about this feature, Nancy, but we use Chrome's built-in custom search engine feature for this. https://www.ghacks.net/2018/03/30/custom-search-engines-in-google-chrome/