Minute intervals in the ticket work log
Right now work log time tracking is entered in 5 minute intervals. So if I spend 1 minute on a ticket, I enter 5 and get 4 minutes to myself. This causes an issue with total hours logged in a day, because there will be more time logged per day on tickets than hours in a work day. This has the potential to create inflated employee utilization rates.
Racquelle shared this idea