Prevent Comments on Closed Status Tickets
Please include the ability to reject comments or auto populate a response to closed tickets. We want to prevent end users from commenting on already closed tickets and to automate a response to the user notifying them that the ticket has been closed and to open a new ticket or allow the ticket owner to re-open the ticket.
If the end user is allowed to comment on an already closed ticket, there is a high probability the service desk team may not be alerted to that.
Chris Choi shared this idea