Wouldn’t it be great if Quest could pull in health information and other information in from Dell SupportAssist? What about if they could link you over to Dell Tech Direct and initiate a self dispatch?

You would then have predictive failures and etc. all right in one tool! You could create tickets because the battery health is less than 60%. You could create tickets because there is a predictive failure for the HD and dispatch of a Dell tech is created and added to the ticket.

This is somewhat like AI making decisions based upon health information.