Full UI layout control for ticket templates
Love the option of having different ticket templates, but because the don't have the same ui/layout controls/behavior that the default layout has, they are far less usable.
For example, field width is not controllable with ticket templates, meaning that half the time I find my third-column fields at right, and half the time they are displaced by window width/zoom and end up below the other fields. In practice, this means that 100% of the time I can't rely on a field being where I expect it to be and have to hunt for it.
Another example: Because ticket templates always horizontally-align fields in different columns, fields that have variable display length, like category and requester, can significantly displace other fields—The page looks substantially different if I have a one-level category vs a 5-level category. This means that I can't put those most essential fields anywhere except the third (unreliably placed) column without having tons of white space between other fields.
I really want to use this feature, and it's a good beta, but I simply can't deploy it in a widespread way it's current state.