The ability to restrict who can reassign a ticket
Provide a way to limit who can reassign a ticket. Right now all ticket owners are able to reassign a ticket. This is a problem as it allows ticket owners to reassign a ticket they do not want to do to someone else. Perhaps it could be done by a label. Another suggestion is to provide an approval process where the Help Desk supervisor would need to approve the reassignment.
2
votes
COK
shared this idea
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Walker Lesney
commented
For now, you can make sure that the right person has the email alert turned on for owner changes. Then within your email client they can make a custom email rule to prominently display such warning.