Needs to be a way to give user access to Templates of queues only.
Scenario: user needs access to Help-desk template as well as "request template" base on a different ticket queue for purchase orders. So Two queues configure... Help-desk using a template.. and purchase order to uses request template

With user having only access to help-desk queue.... user is defaulted to the template created and only seems to have access to that template... there is no option to create a generic ticket. (Perrrrfect because generic tickets don't have logical conditioning like template.)

ISSUE: as soon as the user is given access to the purchase order "request template" that user now has options to create a generic ticket in the "help-desk" queue.....if you take away access to the Queues then the user no longer has access to create the templates. not sure why this change happens seems to be a bug to me... can we please get a FIX please.....or a work around