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Email Notification when ticket moved to different Queue

When a ticket is moved from a queue to another queue allow the ability to send an email notification to the queue owners.

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Candi Ziegler shared this idea  ·   ·  Report…  ·  Admin →
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  • Richard Osborne commented  ·   ·  Report

    It's essential to know when a ticket changes ownership.

  • Kris Lee Vester commented  ·   ·  Report

    In the Email on Events section of the Queue Email Settings, there is a column for Queue Owners with only 2 checkboxes available for notifications. If the ability to check a box for status change was available, then we could receive an email when it is moved to an owner's queue by making an SOP to update status from New to Open upon moving.

  • Steve Lynch commented  ·   ·  Report

    What I think we need is this to be added as a trigger in the email settings for ticket queues.
    It may be possible to build it manually with SQL rules, but I have to imagine this is such a commonly needed feature that it should be featured in the "Email on Events" section in the queue email settings

  • Ryan commented  ·   ·  Report

    This functionality allows for a more efficient and effective response time, and provides an additional communication tool for an organization to respond quickly, effectively, and efficiently to the end-user. Please enable this feature.

  • Amy commented  ·   ·  Report

    this plays an extremely important role in assuring our end user is contacted in a timely manner.

  • Nicholas Pruitt commented  ·   ·  Report

    Please enable. This is needed to streamline the support process.

  • Roman commented  ·   ·  Report

    Please enable this feature.Thanks

  • Lee Ann Hancock commented  ·   ·  Report

    This functionality is needed to enable us to provide timely assistance to our users. This very important in the healthcare setting. Please turn this feature on.

  • Shandra Hale commented  ·   ·  Report

    Very Important to help keep staff informed of tickets being moved

  • Clayton Phillips commented  ·   ·  Report

    Please enable the email notification feature.

  • Erika Long commented  ·   ·  Report

    Enable functionality.

  • April Cross commented  ·   ·  Report

    Please enable this feature.

  • Lisa Hatch commented  ·   ·  Report

    Please enable this feature.

  • Jennifer S commented  ·   ·  Report

    Please enable this feature.

  • Dena commented  ·   ·  Report

    Please include this.

  • Pamela Johnson commented  ·   ·  Report

    Our organization needs this functionality.

  • Jason Kimery commented  ·   ·  Report

    This should be included in this software. tickets should fire off an email when transferred between queues so owners of the new queue are alerted a ticket is there now

  • Jason H commented  ·   ·  Report

    If we are on the floor work on another ticket. We need to know when we get another ticket assigned to us.

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