Service desk ticket number info in Antivirus Quarantine page, clamav
Service desk attachments are scanned by antivirus since v13, however the antivirus quarantine page does not show many details. Destination column shows Service Desk only, would be helpful if there will be a column with Service Desk Ticket number to which the email is related from where the attachment is scanned and virus found.
john godlike
shared this idea
At this time, we're already considering how we'd want to approach this. We knew you'd ask!
Part of the story we need to consider is that an attachment can be linked to many tickets, so imagine a compromised graphic file [logo] in every email signature that's opening tickets.
We're thinking through it too, but please let us know in the comments what you'd like!
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Brent Newland
commented
How about a page that lists all files uploaded to kace. It can include details like file path, date uploaded, file dates, size, size on disk. When you click a file, it brings up a details page for the file, which includes all locations in kace the file is referenced. With options to delete the file, because managing files uploaded to kace just isn't a thing right now.
Or maybe a page that can search on demand through the db for references to a file.